/* ===== Маскарад · Поддержка — чистая тема =====
   Только стили: разметка и логика кабинета не меняются.
   Главное на экране: текст обращения, причина, поле ответа и кнопка отправки. */

:root{
  --canvas:#F1F2F5;
  --surface:#FFFFFF;
  --ink:#171A21;
  --text:#2A2F39;
  --muted:#626A78;
  --line:#E3E5EA;
  --line-strong:#CBD0D8;
  --accent:#5B3FD0;
  --accent-hover:#4A2FBC;
  --accent-soft:#EFEBFD;
  --urgent:#9A4508;
  --urgent-soft:#FDEFDD;
  --ok:#1C7446;
  --ok-soft:#E3F3EA;
  --danger:#B42318;
  --danger-soft:#FDECEA;
  --vk:#2A6FD6;--ig:#C2307A;--yt:#D3332A;--tg:#1A8BC2;
  --r:10px;
}

*{box-sizing:border-box}
html,body{margin:0}
body{font-family:'Golos Text',-apple-system,'Segoe UI',Roboto,Arial,sans-serif;font-size:15px;line-height:1.45;color:var(--text);background:var(--canvas);-webkit-font-smoothing:antialiased}
button,input,textarea,select{font:inherit;color:inherit}
button{border:0;background:none;padding:0;cursor:pointer;touch-action:manipulation}
button:disabled{cursor:not-allowed;opacity:.5}
a{color:inherit;text-decoration:none}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:6px}
b{font-weight:600}

/* ---------- Убранный шум ---------- */
.rail,.breadcrumb,.eyebrow,.page-heading>div,.page-footer,.list-foot,.sort,
.workspace,.side-caption:not(.channel-title),.welcome-art,.welcome h2,.welcome-note,
.assistant-banner small,.composer-label small,.brand>small{display:none!important}

/* ---------- Каркас ---------- */
.shell{display:flex;min-height:100vh}

.sidebar{position:fixed;inset:0 auto 0 0;width:248px;background:var(--surface);border-right:1px solid var(--line);padding:20px 12px;display:flex;flex-direction:column;overflow-y:auto;z-index:5}
.brand{padding:4px 12px 18px}
.brand>span{font-size:15px;font-weight:700;color:var(--ink);letter-spacing:1.5px}

.nav{display:flex;align-items:center;gap:10px;width:100%;height:40px;padding:0 12px;margin:1px 0;border-radius:8px;text-align:left;color:var(--text);font-size:14.5px;white-space:nowrap}
.nav svg{width:18px;height:18px;color:var(--muted);flex-shrink:0}
.nav span{flex:1;overflow:hidden;text-overflow:ellipsis}
.nav em{font-style:normal;font-size:13px;color:var(--muted);min-width:22px;text-align:right}
.nav:hover:not(.active){background:var(--canvas)}
.nav.active{background:var(--accent-soft);color:var(--accent);font-weight:600}
.nav.active svg,.nav.active em{color:var(--accent)}
/* «Ждут ответа» — главная очередь: счётчик яркий, пока есть неотвеченные */
.nav em.has-waiting{min-width:24px;padding:1px 7px;border-radius:11px;background:var(--urgent);color:#fff!important;font-weight:700;text-align:center}

.channel-title{display:flex!important;justify-content:space-between;align-items:center;margin:22px 12px 6px;font-size:12.5px;color:var(--muted);font-weight:500;letter-spacing:0}
.channel-title button{color:var(--muted);display:grid;place-items:center;width:28px;height:28px;border-radius:6px}
.channel-title button:hover{background:var(--canvas);color:var(--ink)}
.channel-row{display:flex;align-items:center;gap:10px;width:100%;padding:8px 12px;margin:1px 0;border-radius:8px;text-align:left;font-size:14px;color:var(--text)}
.channel-row:hover:not(.selected){background:var(--canvas)}
.channel-row.selected{background:var(--canvas);font-weight:600;color:var(--ink)}
.channel-row>span:nth-child(2){flex:1;min-width:0}
.channel-row b{font-weight:500}
.channel-row small{display:inline;color:var(--muted);font-size:13px;margin-left:6px}
.channel-row b+small::before{content:''}
.all-dot{width:20px;height:20px;border-radius:6px;border:1.5px dashed var(--line-strong);flex-shrink:0}
.connection{width:7px;height:7px;border-radius:50%;background:var(--line-strong)}
.connection.on{background:var(--ok)}

.sidebar-footer{margin-top:auto;padding:16px 12px 0;display:flex;align-items:center;gap:8px;font-size:13px;color:var(--muted)}
.sidebar-footer a{margin-left:auto;display:grid;place-items:center;width:32px;height:32px;border-radius:8px}
.sidebar-footer a:hover{background:var(--canvas);color:var(--ink)}
.private-dot{width:6px;height:6px;border-radius:50%;background:var(--line-strong)}

/* Иконки площадок */
.network{display:inline-grid;place-items:center;width:20px;height:20px;border-radius:5px;flex-shrink:0;font-size:10px;font-weight:700;line-height:1;color:#fff}
.network.vk{background:var(--vk)}
.network.instagram{background:var(--ig);font-size:13px}
.network.youtube{background:var(--yt);font-size:8px}
.network.telegram{background:var(--tg);font-size:10px}

/* ---------- Верхняя строка ---------- */
main{margin-left:248px;width:calc(100% - 248px);padding:16px 24px 20px;display:grid;grid-template-columns:auto 1fr auto auto;column-gap:10px;align-content:start;min-height:100vh}
main>*{grid-column:1/-1}
.conversation-tabs{grid-row:1;grid-column:1}
.assistant-banner{grid-row:1;grid-column:2;justify-self:end}
.topbar{grid-row:1;grid-column:3}
.page-heading{grid-row:1;grid-column:4}

.conversation-tabs{display:inline-flex;gap:2px;padding:3px;background:#E4E6EB;border-radius:10px;align-self:center}
.conversation-tabs>button{display:flex;align-items:center;gap:8px;height:36px;padding:0 14px;border-radius:8px;font-size:14.5px;font-weight:500;color:var(--muted)}
.conversation-tabs>button svg{width:17px;height:17px}
.conversation-tabs>button:hover:not(.active){color:var(--ink)}
.conversation-tabs>button.active{background:var(--surface);color:var(--ink);font-weight:600;box-shadow:0 1px 2px rgba(23,26,33,.08)}
.conversation-tabs>button>span{font-size:12.5px;font-weight:600;min-width:22px;padding:1px 7px;border-radius:20px;background:var(--canvas);color:var(--muted)}
.conversation-tabs>button.active>span{background:var(--accent);color:#fff}

.assistant-banner{display:flex;align-items:center;gap:10px;height:42px;padding:0 6px 0 14px;border-radius:21px;background:var(--surface);border:1px solid var(--line);font-size:14px;color:var(--text);align-self:center}
.assistant-banner>div{display:flex}
.assistant-banner b{font-weight:500}
.assistant-banner.enabled .live-dot{background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft)}
.assistant-banner.paused{background:var(--urgent-soft);border-color:#F2D3AE}
.assistant-banner.paused .live-dot{background:var(--urgent)}
.assistant-banner.paused b{color:var(--urgent)}
.assistant-banner>button{height:30px;padding:0 12px;border-radius:15px;font-size:13px;color:var(--muted);background:var(--canvas)}
.assistant-banner>button:hover{color:var(--ink);background:#E4E6EB}
.assistant-banner.paused>button{background:var(--accent);color:#fff}

.live-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--ok);flex-shrink:0}

.topbar{display:flex;align-items:center}
.team,.secondary{display:inline-flex;align-items:center;gap:8px;height:42px;padding:0 14px;border-radius:10px;border:1px solid var(--line);background:var(--surface);font-size:14px;color:var(--text)}
.team:hover,.secondary:hover{border-color:var(--line-strong);color:var(--ink)}
.team .live-dot{width:7px;height:7px}
.page-heading{display:flex;align-items:center}
.refresh{width:42px;padding:0;justify-content:center;font-size:0;gap:0}
.refresh svg{width:17px;height:17px}

.messaging-access{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:12px}
.access-chip{display:inline-flex;align-items:center;gap:7px;height:32px;padding:0 12px 0 6px;border-radius:16px;background:var(--surface);border:1px solid var(--line);font-size:13px}
.access-chip b{font-weight:500}
.access-chip small{color:var(--muted);font-size:13px}
.messaging-access>small{color:var(--muted);font-size:13px}

.error{display:flex;align-items:center;gap:10px;margin-top:12px;padding:12px 14px;border-radius:var(--r);background:var(--danger-soft);color:var(--danger);font-size:14px;border:1px solid #F6C9C4}
.error button{margin-left:auto;display:grid;place-items:center}
.mobile-filters{display:none}

/* ---------- Почта: список + разговор ---------- */
.inbox{margin-top:14px;display:grid;grid-template-columns:360px minmax(0,1fr);height:calc(100dvh - 88px);min-height:480px;background:var(--surface);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.messaging-access~.mobile-filters+.inbox{height:calc(100dvh - 132px)}

.list-panel{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line)}
.list-heading{padding:16px 16px 10px}
.list-heading h2{margin:0;font-size:16px;font-weight:600;color:var(--ink);display:flex;align-items:center;gap:8px}
.list-heading h2 span{font-size:13px;font-weight:500;color:var(--muted)}
.search{display:flex;align-items:center;gap:8px;margin:0 16px 10px;height:40px;padding:0 12px;background:var(--canvas);border:1px solid transparent;border-radius:9px;color:var(--muted)}
.search:focus-within{background:var(--surface);border-color:var(--accent)}
.search svg{width:16px;height:16px;flex-shrink:0}
.search input{flex:1;border:0;outline:0;background:transparent;font-size:14.5px;color:var(--ink);min-width:0}
.search input::placeholder{color:var(--muted)}
.list-scroll{flex:1;overflow:auto}

.conversation-row{position:relative;display:flex;gap:12px;width:100%;padding:14px 16px;text-align:left;border-top:1px solid var(--line)}
.conversation-row:hover:not(.selected){background:#F8F8FA}
.conversation-row.selected{background:var(--accent-soft)}
.conversation-row.selected::before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--accent)}
.avatar{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:50%;flex-shrink:0;background:#E7E3F6;color:#4B3A9A;font-size:14px;font-weight:600}
.avatar.small{width:30px;height:30px}
.row-body{flex:1;min-width:0}
.row-title{display:flex;align-items:baseline;justify-content:space-between;gap:8px}
.row-title b{font-size:15px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row-title time{font-size:12.5px;color:var(--muted);white-space:nowrap}
.row-body p{margin:3px 0 8px;font-size:14.5px;line-height:1.45;color:var(--text);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.conversation-row.is-new .row-body p{color:var(--ink)}
.row-meta{display:flex;align-items:center;flex-wrap:wrap;gap:6px 8px;font-size:13px;color:var(--muted)}
.platform-chip{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:500;color:var(--text);white-space:nowrap}
.platform-chip .network{width:18px;height:18px}
.row-meta small{margin-left:auto}
.auto-badge,.handoff-badge{display:inline-flex;align-items:center;height:22px;padding:0 8px;border-radius:11px;font-size:12.5px;font-weight:600;white-space:nowrap}
.handoff-badge{background:var(--urgent-soft);color:var(--urgent)}
.auto-badge{background:var(--ok-soft);color:var(--ok)}
.unread{display:none}

.list-empty{padding:48px 24px;text-align:center;color:var(--muted);font-size:14px}
.empty-mini{display:grid;place-items:center;width:48px;height:48px;margin:0 auto 14px;border-radius:12px;background:var(--canvas);color:var(--muted)}
.list-empty b{display:block;color:var(--ink);font-size:15px}
.list-empty p{margin:6px auto 0;max-width:260px;line-height:1.5}

/* Разговор */
.detail-panel{display:flex;flex-direction:column;min-height:0;background:var(--surface)}
.welcome{flex:1;display:grid;place-items:center;align-content:center;padding:40px;text-align:center;background:#FAFAFB}
.welcome p{margin:0;font-size:15px;color:var(--muted);line-height:1.6}

.thread-head{display:flex;align-items:center;gap:12px;padding:14px 20px;border-bottom:1px solid var(--line)}
.thread-head>div{min-width:0}
.thread-head h2{margin:0;font-size:18px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.thread-head>div>span{display:flex;align-items:center;gap:6px;margin-top:2px;font-size:13.5px;color:var(--muted)}
.thread-head>div>span .network{width:16px;height:16px;font-size:9px}
.thread-head>.status{margin-left:auto}
.mobile-back{display:none}
.status{display:inline-flex;align-items:center;height:26px;padding:0 10px;border-radius:13px;font-size:13px;font-weight:500;white-space:nowrap;background:var(--canvas);color:var(--muted)}
.status.new{background:var(--accent-soft);color:var(--accent)}
.status.open{background:var(--ok-soft);color:var(--ok)}

/* Полоса действий: история человека + статус */
.person-bar{border-bottom:1px solid var(--line)}
.person-bar>button{display:flex;align-items:center;gap:8px;width:100%;padding:9px 20px;font-size:14px;color:var(--text);text-align:left}
.person-bar>button:hover{background:#F8F8FA}
.person-bar>button svg{width:16px;height:16px;color:var(--muted)}
.person-bar b{font-weight:500}
.person-bar span{margin-left:auto;font-size:13px;color:var(--muted)}

.thread-tools{display:flex;align-items:center;gap:8px;padding:10px 20px;border-bottom:1px solid var(--line);font-size:14px;color:var(--muted);flex-wrap:wrap}
.thread-tools>span{margin-right:auto}
.thread-tools>button{display:inline-flex;align-items:center;gap:6px;height:34px;padding:0 12px;border-radius:8px;border:1px solid var(--line);background:var(--surface);font-size:14px;font-weight:500;color:var(--ink);white-space:nowrap}
.thread-tools>button:hover:not(:disabled){border-color:var(--line-strong);background:#F8F8FA}
.thread-tools>button svg{width:15px;height:15px}
.thread-tools .close-case{color:var(--ok)}

.thread-scroll{flex:1;overflow:auto;padding:18px 20px;background:#FAFAFB}
.assistant-reason{display:flex;align-items:center;gap:8px;margin-bottom:14px;padding:10px 14px;border-radius:9px;background:var(--urgent-soft);color:var(--urgent);font-size:14.5px;font-weight:600}
.assistant-reason::before{content:'!';display:grid;place-items:center;width:20px;height:20px;border-radius:50%;background:var(--urgent);color:#fff;font-size:12px;font-weight:700;flex-shrink:0}
.thread-explainer{display:flex;align-items:center;gap:7px;margin-bottom:10px;font-size:13px;color:var(--muted)}
.thread-explainer svg{width:15px;height:15px;flex-shrink:0}

.source-card{margin-bottom:18px;border:1px solid var(--line);border-radius:9px;background:var(--surface)}
.source-card>summary{display:flex;align-items:center;gap:8px;padding:9px 12px;list-style:none;cursor:pointer;font-size:14px}
.source-card>summary::-webkit-details-marker{display:none}
.source-card summary>b{font-weight:500;color:var(--text)}
.source-card summary .network{width:18px;height:18px}
.source-card a{margin-left:auto;display:inline-flex;align-items:center;gap:3px;font-size:13.5px;font-weight:500;color:var(--accent)}
.source-card a svg{width:14px;height:14px}
.source-card p{margin:0;padding:0 12px 12px;font-size:14px;line-height:1.5;color:var(--muted);white-space:pre-wrap;max-height:140px;overflow:auto}
.deleted{margin:0 0 14px;padding:10px 14px;border-radius:9px;background:var(--danger-soft);color:var(--danger);font-size:14px}

.message{max-width:min(620px,88%);margin-bottom:16px}
.message.outgoing{margin-left:auto}
.message-author{display:flex;align-items:baseline;gap:8px;margin-bottom:5px;font-size:13px;font-weight:500;color:var(--text)}
.message-author time{font-weight:400;color:var(--muted);font-size:12.5px;white-space:nowrap}
.message.outgoing .message-author{justify-content:flex-end}
.message-bubble{padding:11px 14px;border-radius:4px 14px 14px 14px;background:var(--surface);border:1px solid var(--line);font-size:16px;line-height:1.5;color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere}
.outgoing .message-bubble{border-radius:14px 4px 14px 14px;background:var(--accent-soft);border-color:#DDD5FA}
.message>small{display:block;margin-top:5px;text-align:right;font-size:12.5px;color:var(--ok)}
.send-error,.message>small.send-error{color:var(--danger)!important}

/* Ответ */
.composer{padding:14px 20px 16px;border-top:1px solid var(--line);background:var(--surface)}
.composer-label{margin-bottom:8px;font-size:13.5px;font-weight:500;color:var(--muted)}
.composer textarea{display:block;width:100%;min-height:84px;max-height:200px;padding:12px 14px;border:1px solid var(--line-strong);border-radius:10px;resize:vertical;font-size:15.5px;line-height:1.5;color:var(--ink);background:var(--surface)}
.composer textarea:focus{outline:0;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.composer textarea::placeholder{color:#8A909C}
.composer-bottom{display:flex;align-items:center;gap:12px;margin-top:10px}
.composer-bottom>span{margin-left:auto;font-size:12.5px;color:var(--muted)}
.text-button{display:inline-flex;align-items:center;gap:6px;height:38px;padding:0 10px;border-radius:8px;font-size:14px;color:var(--muted)}
.text-button:hover:not(:disabled){background:var(--canvas);color:var(--ink)}
.text-button svg{width:15px;height:15px}

.primary{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:42px;padding:0 18px;border-radius:10px;background:var(--accent);color:#fff;font-size:15px;font-weight:600;white-space:nowrap}
.primary:hover:not(:disabled){background:var(--accent-hover)}
.primary:disabled{opacity:1;background:#E4E6EB;color:#7D8492}
.primary svg{width:16px;height:16px}

/* ---------- Всплывающие окна ---------- */
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);z-index:40;display:flex;align-items:center;gap:10px;padding:12px 18px;border-radius:12px;background:var(--ink);color:#fff;font-size:14.5px;box-shadow:0 10px 30px rgba(0,0,0,.18)}
.toast svg{color:#7EE2A8}
.modal-backdrop{position:fixed;inset:0;z-index:30;display:flex;align-items:center;justify-content:center;padding:20px;background:rgba(23,26,33,.42)}
.modal{position:relative;width:100%;max-width:520px;max-height:calc(100dvh - 40px);overflow:auto;padding:28px;border-radius:16px;background:var(--surface);box-shadow:0 20px 60px rgba(0,0,0,.22)}
.modal-x{position:absolute;top:14px;right:14px;display:grid;place-items:center;width:34px;height:34px;border-radius:8px;color:var(--muted)}
.modal-x:hover{background:var(--canvas);color:var(--ink)}
.modal-icon{display:none}
.modal h2{margin:0 0 8px;font-size:21px;font-weight:600;color:var(--ink);padding-right:30px}
.modal>p{margin:0;font-size:15px;line-height:1.55;color:var(--muted)}
.modal>p b{color:var(--ink)}
.modal blockquote{margin:16px 0 22px;padding:14px 16px;border-left:3px solid var(--accent);border-radius:0 10px 10px 0;background:var(--canvas);font-size:16px;line-height:1.55;color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;max-height:260px;overflow:auto}
.modal-actions{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap}

.person-modal{max-width:620px}
.person-modal .platform-chip{font-size:14px}
.person-modal>h2{margin-top:10px}
.person-tabs{display:flex;gap:4px;margin:18px 0 0;border-bottom:1px solid var(--line)}
.person-tabs button{padding:10px 12px;margin-bottom:-1px;border-bottom:2px solid transparent;font-size:14.5px;color:var(--muted)}
.person-tabs button.active{border-color:var(--accent);color:var(--ink);font-weight:600}
.person-tabs b{padding-left:5px;font-weight:500;color:var(--muted)}
.person-list{max-height:45vh;overflow:auto}
.person-list>button{display:flex;align-items:center;gap:12px;width:100%;padding:14px 4px;text-align:left;border-bottom:1px solid var(--line)}
.person-list>button:hover{background:#F8F8FA}
.person-list>button>div{flex:1;min-width:0}
.person-list b{font-size:14.5px;color:var(--ink)}
.person-list small{display:block;margin-top:2px;font-size:13px;color:var(--muted)}
.person-list p{margin:6px 0 0;font-size:14.5px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.person-list .list-empty{padding:28px 16px}
.history-note{display:block;margin-top:14px;font-size:13px;color:var(--muted)}

.channel-status{display:flex;align-items:center;gap:12px;padding:14px 0;border-bottom:1px solid var(--line)}
.channel-status>div{flex:1;min-width:0}
.channel-status b{font-size:15px;font-weight:600;color:var(--ink)}
.channel-status small{display:block;margin-top:3px;font-size:13px;color:var(--muted)}
.access-note{display:flex;gap:12px;margin-top:20px;color:var(--muted)}
.access-note b{font-size:15px;color:var(--ink)}
.access-note small{display:block;margin-top:2px;font-size:13.5px}
.access-note p{margin:8px 0 0;font-size:13.5px;line-height:1.5}

/* ---------- Вход ---------- */
.login-page{min-height:100dvh;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;background:var(--canvas)}
.login-brand{margin-bottom:22px;font-size:20px;font-weight:700;color:var(--ink)}
.login-brand span{font-weight:400;color:var(--muted)}
.login-card{width:100%;max-width:420px;padding:32px;border-radius:16px;background:var(--surface);border:1px solid var(--line)}
.login-card h1{margin:0 0 8px;font-size:26px;font-weight:600;color:var(--ink)}
.login-card>p{margin:0;font-size:15px;line-height:1.55;color:var(--muted)}
.login-card label{display:block;margin:18px 0 0;font-size:14px;font-weight:500;color:var(--ink)}
.login-card input{display:block;width:100%;height:46px;margin-top:6px;padding:0 14px;border:1px solid var(--line-strong);border-radius:10px;font-size:16px}
.login-card input:focus{outline:0;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.login-card small{display:block;margin-top:8px;font-size:13px;color:var(--muted)}
.login-card .error{margin-top:16px}
.login-card>.primary{width:100%;height:46px;margin-top:22px}
.login-card .login-help{margin-top:18px;font-size:13.5px}
.boot{padding:48px;color:var(--muted)}

/* ---------- Адаптив ---------- */
@media (max-width:1180px){
  .sidebar{width:208px}
  main{margin-left:208px;width:calc(100% - 208px);padding:14px 16px 16px}
  .inbox{grid-template-columns:300px minmax(0,1fr)}
  .assistant-banner b{display:none}
  .assistant-banner{padding-left:12px}
}
@media (max-width:950px){
  .inbox{grid-template-columns:1fr}
  .detail-panel{display:none}
  .has-selection .list-panel{display:none}
  .has-selection .detail-panel{display:flex}
  .mobile-back{display:grid;place-items:center;width:34px;height:34px;margin-left:-8px;border-radius:8px}
}
@media (max-width:650px){
  .sidebar{display:none}
  main{margin-left:0;width:100%;padding:10px 12px 12px;grid-template-columns:minmax(0,1fr) auto auto;row-gap:10px}
  .conversation-tabs{grid-column:1/-1;grid-row:1;display:flex}
  .conversation-tabs>button{flex:1;justify-content:center;padding:0 8px}
  .assistant-banner{grid-row:2;grid-column:1;justify-self:start;max-width:100%}
  .assistant-banner{white-space:nowrap;padding-left:12px;gap:8px;min-width:0;overflow:hidden}
  .assistant-banner>div{min-width:0}
  .assistant-banner b{overflow:hidden;text-overflow:ellipsis}
  .assistant-banner b{display:inline;font-size:13.5px}
  .assistant-banner>button{padding:0 10px}
  .topbar{grid-row:2;grid-column:2}
  .page-heading{grid-row:2;grid-column:3}
  .team{width:42px;padding:0;justify-content:center;font-size:0;gap:0}
  .team .live-dot{display:none}
  .team::before{content:'⚙';font-size:17px;color:var(--muted)}
  .mobile-filters{display:flex;gap:8px}
  .mobile-filters select{flex:1;min-width:0;height:40px;padding:0 10px;border:1px solid var(--line);border-radius:9px;background:var(--surface);font-size:14px;color:var(--ink)}
  .messaging-access{margin-top:0}
  .messaging-access>small{display:none}
  .inbox{margin-top:0;height:calc(100dvh - 158px);min-height:420px;border-radius:12px}
  .messaging-access~.mobile-filters+.inbox{height:calc(100dvh - 200px)}
  /* Открыт разговор — оставляем только его */
  .focused-thread .conversation-tabs,.focused-thread .assistant-banner,.focused-thread .topbar,
  .focused-thread .page-heading,.focused-thread .mobile-filters,.focused-thread .messaging-access{display:none!important}
  .focused-thread .inbox,.focused-thread .messaging-access~.mobile-filters+.inbox{height:calc(100dvh - 22px)}
  .thread-head{padding:10px 12px;gap:10px}
  .thread-head h2{font-size:16px}
  .thread-head>.status{display:none}
  .person-bar>button{padding:8px 12px}
  .person-bar span{display:none}
  .thread-tools{padding:8px 12px}
  .thread-tools>span{display:none}
  .thread-tools>button{height:32px;padding:0 10px;font-size:13.5px}
  .thread-tools .close-case{margin-left:auto}
  .thread-scroll{padding:14px 12px}
  .message{max-width:94%}
  .message-bubble{font-size:15.5px}
  .composer{padding:10px 12px 12px}
  .composer textarea{min-height:72px;font-size:16px}
  .composer-bottom{gap:6px}
  .composer-bottom>span{display:none}
  .text-button span{display:none}
  .composer-bottom .primary{margin-left:auto;padding:0 14px;font-size:14.5px}
  .modal{padding:22px 18px}
}
@media (min-width:1500px){
  .inbox{grid-template-columns:400px minmax(0,1fr)}
  .thread-scroll{padding:22px 32px}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* ===== Неотвеченные ===== */
/* В ленте: неотвеченные — жирные, с оранжевой меткой слева; отвеченные — спокойнее */
.conversation-row.is-waiting::after{content:'';position:absolute;left:6px;top:28px;width:8px;height:8px;border-radius:50%;background:var(--urgent)}
.conversation-row.is-waiting .row-title b{font-weight:700}
.conversation-row.is-waiting .row-body p{color:var(--ink);font-weight:500}
.conversation-row:not(.is-waiting) .row-body p{color:var(--muted)}
.conversation-row:not(.is-waiting) .avatar{background:var(--canvas);color:var(--muted)}
.conversation-row.selected.is-waiting::after{display:none}
.done-badge{display:inline-flex;align-items:center;height:22px;padding:0 8px;border-radius:11px;font-size:12.5px;font-weight:500;background:var(--canvas);color:var(--muted);white-space:nowrap}
.status.waiting{background:var(--urgent-soft);color:var(--urgent);font-weight:600}
.status.closed{background:var(--canvas);color:var(--muted)}

/* В переписке: сообщения после последнего ответа команды */
.message.unanswered .message-bubble{border:1.5px solid #E8A562;background:#FFF8EF;box-shadow:0 0 0 3px var(--urgent-soft)}
.unanswered-tag{font-style:normal;display:inline-flex;align-items:center;height:20px;padding:0 7px;border-radius:10px;background:var(--urgent);color:#fff;font-size:11.5px;font-weight:600}

/* ===== Разговор: три зоны — кто, где, переписка ===== */
.thread-head{gap:12px;padding:14px 20px;border-bottom:0}
.thread-who{flex:1;min-width:0}
.thread-actions{display:flex;gap:8px;flex-shrink:0}
.ghost{display:inline-flex;align-items:center;gap:6px;height:36px;padding:0 12px;border-radius:9px;border:1px solid var(--line);background:var(--surface);font-size:14px;font-weight:500;color:var(--ink);white-space:nowrap}
.ghost:hover:not(:disabled){border-color:var(--line-strong);background:#F8F8FA}
.ghost svg{width:16px;height:16px;color:var(--muted)}
.ghost.close-case svg{color:var(--ok)}

.thread-context{display:flex;align-items:center;gap:10px;padding:0 20px 12px 68px;border-bottom:1px solid var(--line);font-size:13.5px;color:var(--muted);min-width:0}
.ctx-where{display:inline-flex;align-items:center;gap:6px;white-space:nowrap;color:var(--text)}
.ctx-where svg{width:15px;height:15px;color:var(--muted)}
.ctx-post{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.thread-context a{margin-left:auto;display:inline-flex;align-items:center;gap:3px;font-weight:500;color:var(--accent);white-space:nowrap}
.thread-context a svg{width:14px;height:14px}

.thread-note{margin:0 0 16px;padding:10px 14px;border-radius:9px;font-size:14.5px;font-weight:500}
.thread-note.waiting{background:var(--urgent-soft);color:var(--urgent)}
.thread-note.answered{background:var(--ok-soft);color:var(--ok)}
.thread-note.closed{background:var(--canvas);color:var(--muted)}
.composer-label{font-size:13.5px;font-weight:500;color:var(--muted)}

@media (max-width:1180px){
  .thread-actions .ghost{font-size:0;gap:0;width:36px;padding:0;justify-content:center}
}
@media (max-width:650px){
  .thread-head{padding:10px 12px}
  .thread-context{padding:0 12px 10px;flex-wrap:wrap;row-gap:4px}
  .ctx-post{display:none}
}

/* Mentions use the same list, history and reply composer as messages. */
.mentions-inbox-page .conversation-tabs,.mentions-inbox-page .assistant-banner,.mentions-inbox-page .page-heading{display:none}
.mentions-inbox-page .topbar{grid-column:1/-1;justify-self:end}
.mentions-inbox-page .inbox{height:calc(100dvh - 88px)}
.story-message{min-width:0}
.story-message>b{display:flex;align-items:center;gap:8px;font-size:16px;color:var(--ig)}
.story-message>p{margin:12px 0;font-size:15px;line-height:1.6;color:var(--muted);max-width:40ch}
@media(max-width:650px){.mentions-inbox-page .inbox{height:calc(100dvh - 116px)}.focused-thread .mentions-inbox-page .inbox{height:calc(100dvh - 22px)}}


.russian-translation{border-top:1px solid var(--line,#ddd);margin-top:12px;padding-top:10px}.russian-translation small{display:block;font-size:12px;color:var(--muted);margin-bottom:5px}.russian-translation div{font-size:16px;line-height:1.55}.translation-hint{display:block;margin-top:8px;color:var(--muted);font-size:12px}

.send-text-label{display:block;font-size:13px;color:var(--muted);margin:0 0 6px}.draft-translation{background:#f3f7fc;border:1px solid #dbe5f0;border-radius:10px;padding:10px 12px;margin:8px 0;max-height:150px;overflow:auto;overflow-wrap:anywhere}.draft-translation small{display:block;color:#54667d;font-size:12px;margin-bottom:5px}.draft-translation b{display:block;font-size:13px;color:#42546b;font-weight:600}.draft-translation p{margin:4px 0 0;font-size:15px;line-height:1.5;white-space:pre-wrap}.modal .draft-translation{text-align:left}

.outgoing-preview label{display:flex;gap:8px;justify-content:space-between;align-items:center;font-size:13px;margin-bottom:6px}.outgoing-preview select{max-width:180px;font-size:13px;padding:4px 6px;border:1px solid #dbe5f0;border-radius:6px;background:white;color:#42546b}.outgoing-preview{max-height:190px}.outgoing-preview p{user-select:text}

/* Delivery provenance is visible in every queue, including closed. */
.outcome-badge{display:inline-flex;padding:4px 9px;border-radius:8px;font-size:13px;line-height:1.35;font-weight:600;white-space:normal;text-align:left;background:#eef1f5;color:#526073}
.outcome-badge.assistant,.outcome-note.assistant{background:#e9e6ff;color:#5140a4}
.outcome-badge.manager,.outcome-note.manager{background:#e3f3ed;color:#21644e}
.outcome-badge.sending,.outcome-note.sending{background:#e4effe;color:#2458a0}
.outcome-badge.error,.outcome-note.error{background:#fff0eb;color:#a44229}
.outcome-note.no_reply,.outcome-note.closed{background:#f1f3f6;color:#596273}
.outcome-note small{display:block;margin-top:5px;font-size:13px;line-height:1.5;font-weight:400}

.message-source{display:flex;align-items:center;gap:6px;margin-top:10px;font-size:14px;text-decoration:underline}

.outcome-badge.spam,.outcome-note.spam{background:#fff0eb;color:#a44229}

.composer-heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:6px}.composer-heading .send-text-label{margin:0}.emoji-tools{position:relative}.emoji-toggle{display:grid;place-items:center;min-width:36px;min-height:36px;border:1px solid var(--line);border-radius:9px;color:var(--accent);background:var(--surface)}.emoji-toggle:hover:not(:disabled),.emoji-toggle[aria-expanded=true]{background:var(--accent-soft)}.emoji-picker{position:absolute;bottom:calc(100% + 8px);right:0;z-index:20;display:grid;grid-template-columns:repeat(8,32px);gap:3px;padding:10px;background:var(--surface);border:1px solid var(--line);border-radius:13px;box-shadow:0 8px 30px #25203c24}.emoji-picker button{display:grid;place-items:center;width:32px;height:36px;font-size:23px;border-radius:7px}.emoji-picker button:hover,.emoji-picker button:focus-visible{background:var(--accent-soft);outline:2px solid var(--accent)}

/* Long post captions must not set the minimum width of the conversation. */
main>*{min-width:0}.inbox,.detail-panel,.thread-scroll{min-width:0;max-width:100%}.thread-context .ctx-post{flex:1 1 0px;width:0;min-width:0}.preview-language{display:block;margin:3px 0;color:var(--muted);font-size:12px;line-height:1.4}
@media(max-width:950px){.inbox{grid-template-columns:minmax(0,1fr)}}
@media(min-width:651px) and (max-width:950px){main{grid-template-columns:minmax(0,1fr) auto auto;row-gap:8px}.conversation-tabs{grid-column:1/-1;grid-row:1;justify-self:start}.assistant-banner{grid-column:1;grid-row:2;justify-self:start}.topbar{grid-column:2;grid-row:2}.page-heading{grid-column:3;grid-row:2}.inbox{height:calc(100dvh - 140px)}.messaging-access~.mobile-filters+.inbox{height:calc(100dvh - 184px)}}

.outcome-badge.source_deleted,.outcome-note.source_deleted{background:#f0f1f4;color:#555f70}.message-photos{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}.message-photo{display:block;max-width:100%;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#f1f2f5}.message-photo img{display:block;max-width:100%;object-fit:contain}.photo-unavailable{font-size:13px;color:var(--muted)}

.story-preview{display:block;width:100%;max-width:280px;max-height:400px;object-fit:contain;border-radius:10px;margin:12px 0;background:#f2f2f5}.mentions-inbox-page .thread-scroll{position:relative}

.mentions-inbox-page .topbar{grid-row:1}.mentions-inbox-page .inbox{grid-row:2}.story-message{white-space:normal}
@media(max-width:650px){.mentions-inbox-page .mobile-filters{grid-row:2}.mentions-inbox-page .inbox{grid-row:3}.focused-thread .mentions-inbox-page .inbox{grid-row:1}}

.reply-language-compact{font-size:12px;padding-top:6px}.reply-language-compact .text-button{font-size:12px;color:var(--muted)}.quick-replies{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 8px}.quick-replies button{font-size:12px;padding:5px 9px;border:1px solid var(--line);border-radius:12px;background:var(--surface);text-align:left}.quick-replies button:hover{background:var(--accent-soft)}.outcome-badge.pending,.outcome-note.pending{background:#edf0f5;color:#586578}

/* Цифра на неактивной вкладке заметна, если там есть обращения */
.conversation-tabs>button:not(.active)>span.has-items{background:var(--accent);color:#fff}
/* Подготовленный черновик виден прямо в списке */
.row-body p.draft-preview{margin:-4px 0 8px;font-size:13px;font-weight:500;color:var(--accent);-webkit-line-clamp:1}
/* ===== База знаний помощника ===== */
.knowledge-main{overflow-y:auto;height:100dvh;padding:24px 28px 48px}
.kb-page{max-width:880px;margin:0 auto;display:flex;flex-direction:column;gap:20px}
.kb-top{display:flex}
.kb-back{display:inline-flex;align-items:center;gap:4px;height:40px;padding:0 12px 0 6px;border-radius:10px;color:var(--muted);font-size:14px}
.kb-back:hover{background:var(--surface);color:var(--ink)}
.kb-intro h1{margin:0 0 8px;font-size:26px;color:var(--ink)}
.kb-intro p{margin:0;color:var(--muted);font-size:14.5px;line-height:1.55;max-width:720px}
.kb-section{display:flex;flex-direction:column;gap:12px}
.kb-section h2{margin:6px 0 0;font-size:17px;color:var(--ink);display:flex;align-items:center;gap:8px}
.kb-section h2 em{font-style:normal;font-size:12.5px;font-weight:600;min-width:22px;padding:1px 7px;border-radius:20px;background:var(--surface);color:var(--muted);text-align:center}
.kb-section-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.kb-card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:16px 18px;display:flex;flex-direction:column;gap:12px}
.kb-card.proposed{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 12%,transparent)}
.kb-card.rejected,.kb-card.disabled{opacity:.72}
.kb-card-head{display:flex;flex-wrap:wrap;align-items:center;gap:8px;font-size:12.5px}
.kb-status{font-weight:600;padding:2px 9px;border-radius:20px;background:var(--canvas);color:var(--muted)}
.kb-status.proposed{background:var(--accent);color:#fff}
.kb-status.approved{background:#E3F3E8;color:#1E6B3A}
.kb-scope,.kb-who{color:var(--muted)}
.kb-view h3{margin:0 0 6px;font-size:16px;color:var(--ink)}
.kb-q{margin:0 0 8px;color:var(--muted);font-size:14px;font-style:italic}
.kb-a{margin:0;white-space:pre-wrap;font-size:15px;line-height:1.5;color:var(--text)}
.kb-form{display:grid;gap:10px}
.kb-form label{display:grid;gap:5px;font-size:13px;font-weight:600;color:var(--muted)}
.kb-form input,.kb-form textarea,.kb-form select{font:inherit;font-size:15px;font-weight:400;color:var(--text);padding:9px 11px;border:1px solid var(--line);border-radius:10px;background:var(--canvas);resize:vertical}
.kb-form select{max-width:280px}
.kb-evidence{font-size:13.5px;color:var(--muted)}
.kb-evidence summary{cursor:pointer;font-weight:600}
.kb-evidence ul{margin:8px 0 0;padding-left:18px;display:grid;gap:4px}
.kb-actions{display:flex;flex-wrap:wrap;gap:8px}
.kb-btn{display:inline-flex;align-items:center;gap:6px;min-height:40px;padding:0 14px;border-radius:10px;border:1px solid var(--line);background:var(--surface);font-size:14px;font-weight:600;color:var(--text)}
.kb-btn.ok{background:var(--accent);border-color:var(--accent);color:#fff}
.kb-btn:disabled{opacity:.5;cursor:default}
.kb-empty{margin:0;color:var(--muted);font-size:14px}
.kb-toggle{align-self:flex-start;font-size:14px;color:var(--accent);font-weight:600;padding:6px 0}
@media (max-width:760px){.knowledge-main{padding:16px 16px 40px;height:auto;min-height:100dvh}.kb-intro h1{font-size:22px}}
/* Оценка ответов в переписке */
.rating{display:inline-flex;align-items:center;gap:2px;margin-left:6px;position:relative;flex-wrap:wrap}
.rate{min-width:30px;height:26px;border-radius:8px;font-size:13px;opacity:.45;filter:grayscale(1);transition:opacity .15s}
.message:hover .rate,.rate.on,.rate:focus-visible{opacity:1;filter:none}
.rate.on{background:var(--canvas)}
.rate.on.bad{background:#FCE8E8}
.rate-pop{position:absolute;right:0;top:30px;z-index:5;width:min(320px,80vw);display:grid;gap:8px;padding:10px;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:0 8px 24px rgba(23,26,33,.14)}
.rate-pop textarea{font:inherit;font-size:14px;padding:8px 10px;border:1px solid var(--line);border-radius:8px;resize:vertical}
.rate-pop-actions{display:flex;gap:6px}
.rate-note{flex-basis:100%;color:#A12A2A;font-size:12px;font-weight:500}
.outcome-badge.scheduled,.outcome-note.scheduled{background:#EEF2FB;color:#28437A}
/* Лента оценки свежих ответов */
.feed-filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.feed-filters select{font:inherit;font-size:14px;height:38px;padding:0 10px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--text)}
.feed-check{display:inline-flex;align-items:center;gap:6px;font-size:14px;color:var(--text)}
.feed-card{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:grid;gap:8px}
.feed-card.good{border-color:#9FD3B1}.feed-card.bad{border-color:#E8AFAF}
.feed-meta{display:flex;flex-wrap:wrap;gap:8px;align-items:center;font-size:12.5px;color:var(--muted)}
.feed-who{font-weight:700;color:var(--ink);padding:1px 8px;border-radius:20px;background:var(--canvas)}
.feed-who.bot{background:#EEEBFC;color:#3B2BA0}
.feed-meta time{margin-left:auto}
.feed-q{margin:0;padding:8px 10px;border-radius:10px;background:var(--canvas);font-size:14px;color:var(--muted);white-space:pre-wrap}
.feed-a{margin:0;font-size:15px;line-height:1.5;color:var(--text);white-space:pre-wrap}
.feed-note{margin:0;font-size:13px;color:#A12A2A}
.feed-actions{display:flex;flex-wrap:wrap;gap:8px}
.feed-btn{min-height:40px;padding:0 14px;border-radius:10px;border:1px solid var(--line);background:var(--surface);font-size:14px;font-weight:600;color:var(--text)}
.feed-btn.on{background:#E3F3E8;border-color:#9FD3B1;color:#1E6B3A}
.feed-btn.on.bad{background:#FCE8E8;border-color:#E8AFAF;color:#A12A2A}
.feed-pop{display:grid;gap:8px}
.feed-pop textarea{font:inherit;font-size:14px;padding:8px 10px;border:1px solid var(--line);border-radius:10px;resize:vertical}